I'm a Senior Software Engineer specializing in distributed systems, backend architecture, and cloud infrastructure. My work focuses on building reliable, scalable services, improving service reliability, modernizing cloud infrastructure, and developing AI-assisted engineering solutions.

I've worked at Microsoft, Uber, Walmart–Flipkart, and MakeMyTrip, solving engineering problems across customer-support platforms, Azure networking, large-scale permissions systems, omnichannel services, search monetization, and insurance technology.

My engineering experience spans C++, Go, Python, Java, Azure, Kubernetes, Kafka, Redis, and distributed data systems. More recently, I've been exploring LLM applications, agentic workflows, context engineering, and AI-assisted software development.

Exploring new engineering opportunities

Focusing on senior software engineering opportunities in backend systems, distributed infrastructure, reliability engineering, and AI-powered developer and support platforms.

Customer Support Platform | Distributed Systems & Reliability

Improved knowledge retrieval for customer-support agents serving over 3 million users, contributing to a 30% reduction in customer complaints.

• Diagnosed regional DNS and Azure Traffic Manager failures, helping sustain over 99.9% global API success.
• Led Azure networking modernization across 20+ teams and 10+ services, migrating 287 public IPs to Service Tags with zero downtime or Sev1/Sev2 incidents.
• Led an eight-engineer reliability initiative for an AI-assisted support chatbot, reducing recurring incidents by 44%.
• Automated mitigation for 200+ alerts and reduced alert noise by 42.3%.

Conversation Store Migration | Backend Architecture

Led the migration of phone tasks to a unified Conversation Store to support omnichannel customer-service experiences.

• Designed schema changes, dual-write migration workflows, and APIs for the migration.
• Expanded integration-test coverage from 10% to 60% and achieved 100% read-API test coverage.
• Automated rollback triggers, reducing L4+ incidents by 57%.
• Contributed to the development of scalable customer-support infrastructure.

Authorization | Data Modeling | Distributed Systems

Architected a permissions model for more than 500,000 help documents across 69 countries.

• Strengthened role-based access control for a globally distributed content platform.
• Reduced onboarding time for new content types from one week to one hour.
• Enabled scalable content management and authorization workflows across multiple teams.

Executive Assistant Workflows | Business Impact

Contributed to executive-assistant workflows for Uber for Business through cross-functional collaboration with Product, Design, and Engineering.

The work contributed to an estimated $60M–$80M in incremental annual bookings.

Advertisement Ranking | Performance Optimization

Optimized product-listing advertisement allocation through advertisement repositioning.

• Increased advertisement clicks by 6–8%.
• Generated approximately $126K–$189K in incremental peak-season revenue.

Backend Services | Data Quality | Security

Improved motor-insurance conversion by 250% through automated vehicle-data population and Aadrila integration.

• Modernized insurance microservices.
• Strengthened personally identifiable information (PII) protection.
• Built reconciliation and validation pipelines to correct more than 50,000 erroneous insurance policies.