English · Français · Québec, Canada · Remote IT Support
I am a bilingual IT support professional focused on Microsoft 365, Windows, cloud administration, troubleshooting, security fundamentals, and technician automation.
My work sits at the intersection of:
IT Support · Microsoft 365 · Automation · Diagnostics · Knowledge Management · AI-assisted Engineering
I build practical tools that reduce repetitive helpdesk work while keeping troubleshooting understandable, reviewable, and technician-controlled.
| Windows 11 troubleshooting and endpoint support | PowerShell administration and diagnostics |
| Microsoft 365 administration | HaloPSA and NinjaRMM |
| Outlook and Exchange Online | Email authentication: SPF, DKIM and DMARC |
| Microsoft Entra ID | Security investigation and troubleshooting fundamentals |
| Microsoft Intune | Active Directory and Group Policy |
| Microsoft Defender | DNS, DHCP, TCP/IP, VPN and connectivity troubleshooting |
| Azure fundamentals | AZ-900 |
F7Hub is my flagship Windows IT-support technician workspace.
It is designed as a technician command center for organizing ticket context, troubleshooting knowledge, diagnostics, reference material, and controlled automation.
Current Capabilities (click to expand)
- Ticket creation and saved-ticket workflows
- Company, contact and reference-data integration
- Ticket notes and status transitions
- Resolution, closure and reopening workflows
- Searchable technician knowledge content
- Controlled PowerShell diagnostic execution
- Windows System, Network and Services snapshots
- AutoHotkey productivity shortcuts
- AltF7Hub troubleshooting-guide integration
- SQLite migrations, repositories and service boundaries
- Automated database, GUI, PowerShell and integration testing
- Native Windows validation for supported workflows
Requirement
↓
Architecture / Documentation
↓
Small Vertical Slice
↓
Implementation
↓
Automated Tests
↓
Native Validation
↓
Independent Review
↓
Pull Request
↓
Integration
F7Hub is developed with explicit architecture boundaries, scoped feature slices, Git-based change control, regression testing, technical documentation, and AI-assisted implementation under defined engineering constraints.
➡️ Explore the F7Hub repository
I use AI coding agents as engineering tools, not as a replacement for architecture, validation, or technical judgment.
My workflow emphasizes:
- clear requirements and scope
- architecture before implementation
- small reviewable changes
- automated regression testing
- native validation when appropriate
- independent review
- Git branches and pull requests
- documentation synchronized with implementation
AI-generated code remains subject to the same review and validation standards as any other implementation.
| Microsoft & IT | Development & Automation | Troubleshooting |
|---|---|---|
Windows 11 |
Python |
DNS |
Microsoft 365 |
PySide6 / Qt |
DHCP |
Azure |
SQLite |
TCP/IP |
Entra ID |
SQL |
VPN |
Exchange Online |
PowerShell |
RDP |
Intune |
AutoHotkey v2 |
Outlook |
Microsoft Defender |
Git |
Teams |
Active Directory |
GitHub |
Windows Services |
Group Policy |
YAML |
Printers |
PowerShell |
JSON |
Email Authentication |
Show topics
- Microsoft Graph
- Advanced PowerShell
- Azure administration
- Microsoft 365 administration
- Exchange Online
- Intune endpoint management
- Microsoft Defender
- Identity and access management
- Security incident investigation
- IT-support automation
- AI-assisted troubleshooting workflows
My programming experiments began before my current AI-assisted development workflow.
I keep selected historical projects public to preserve that progression instead of rewriting old source code to make it appear modern.
Historical projects (click to expand)
Historical Python voice-assistant experiment focused on Wikipedia search and speech-driven interaction.
Historical Python computer-vision experiment for scanning QR codes with a webcam.
IT Support
+
Automation
+
Knowledge Management
+
Diagnostics
+
AI
=
Better Technician Workflows
I am especially interested in tools that help Level 1 and Level 2 technicians troubleshoot faster without hiding the reasoning, evidence, or operational controls behind the automation.
| Platform | Link |
|---|---|
| linkedin.com/in/JonathanDecelles | |
| Microsoft Learn | learn.microsoft.com/users/JonathanDecelles1990 |
| GitHub | github.com/JDecelles1990 |
| Featured Project | F7Hub |
Québec, Canada · Remote IT Support · English / Français